Privacy Policy

Pipevia ("Pipevia", "Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website at www.pipevia.com (the "Site") or otherwise interact with us in connection with our data engineering and infrastructure services.

By using our Site or our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

• Contact and Account Information, such as your name, business email address, company name, role, and authentication credentials when you create an account or contact us.
• Customer and Project Information, such as details about your organization’s data infrastructure, environments, and integration endpoints that you provide so we can design, deploy, or operate data pipelines, warehouses, or related services.
• Client Data Processed Through the Platform, which may include datasets that flow through our ETL pipelines, data warehouse or lakehouse connections, and related transformations, subject to your instructions and applicable agreements. You are responsible for ensuring that you have a lawful basis to provide such data to us.
• Usage and Log Data, such as IP addresses, device identifiers, browser type, operating system, access times, pages viewed, API calls, job execution logs, error logs, and performance metrics generated by your use of the Site and services.
• Support and Communications Data, including records of communications with us (emails, tickets, chat messages, or meeting notes) and any information you choose to provide when requesting support or giving feedback.

We may also collect information from publicly available sources and third‑party providers to help us operate and improve our services, where permitted by law.

2. How We Use Your Information

We may use your information to:

• Provide, operate, secure, and maintain our data engineering and infrastructure services;
• Configure and manage your account, including authentication, authorization, and role‑based access control;
• Monitor and optimize pipeline performance, reliability, and resource utilization;
• Analyze usage patterns and logs to diagnose issues, prevent abuse, and improve our products and user experience;
• Develop and test new features, integrations, and infrastructure improvements, including through aggregated or de‑identified data where appropriate;
• Communicate with you, including responding to inquiries, providing updates about incidents or changes, and sharing product news, best practices, and events;
• Comply with applicable legal and regulatory obligations; and
• Enforce our Terms of Use and other agreements, and protect our rights, property, and safety and those of our users and third parties.

3. Data Processed on Behalf of Customers

In many cases, Pipevia acts as a data processor (or service provider) with respect to the Client Data that flows through our infrastructure:

• We process Client Data only on your instructions and for the purposes set out in our agreements with you.
• We do not sell Client Data.
• We implement technical and organizational measures designed to protect Client Data from unauthorized access, loss, or misuse.
• We may engage sub‑processors (such as cloud infrastructure or managed services providers) to support our operations, subject to appropriate contractual safeguards and security requirements.

If you are an end user whose data is processed by our customer through Pipevia, you should direct any privacy or data‑subject rights requests to that customer, as they are typically the controller of your personal data.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies on our Site to enable core functionality, remember preferences, measure Site traffic and usage patterns, and support product analytics. You can manage or disable cookies through your browser settings. Some Site features may not function properly if certain cookies are disabled.

5. Information Sharing

We do not sell or rent your personal information. We may share information with:

• Affiliates and group entities that help provide or support our services;
• Service providers and sub‑processors, such as cloud infrastructure providers, managed databases, logging and monitoring tools, analytics providers, communications platforms, and professional advisers;
• Partners and integrations you choose to connect to our services, in accordance with your instructions and applicable agreements;
• Legal and regulatory authorities, where required to comply with applicable law, regulation, or legal process; and
• Third parties involved in a merger, acquisition, reorganization, or sale of all or part of our business.

6. Data Retention

We retain personal information and service‑related data for as long as necessary to provide and improve our services, maintain customer accounts, comply with legal, regulatory, tax, and accounting obligations, and resolve disputes. When information is no longer required, we will delete, anonymize, or aggregate it, subject to any legal or contractual obligations.

7. Data Security

We implement administrative, technical, and physical measures designed to protect information against unauthorized access, loss, misuse, alteration, or destruction, including access controls, network and application security controls, encryption at rest and in transit where appropriate, and monitoring, logging, and incident response processes. No system can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable law, you may have rights to request access, correction, deletion, or restriction of your personal information, object to certain processing activities, or receive your personal information in a portable format. To exercise these rights, contact us using the details below. We may need to verify your identity and may not be able to fully comply with certain requests where we must retain data for legal or legitimate business reasons.

9. International Data Transfers

Pipevia may use cloud infrastructure and service providers located in various countries. As a result, your information may be transferred to and processed in jurisdictions that may not provide the same level of data protection as your home country. Where required by law, we implement appropriate safeguards for cross‑border transfers, such as standard contractual clauses or other mechanisms recognized under applicable data protection laws.

10. Links to Other Websites

Our Site may contain links to third‑party websites or services. We are not responsible for the content, security, or privacy practices of third parties. We encourage you to review their privacy policies when you visit those sites.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies, or legal and regulatory requirements. Any updates will be posted on this page with a new "Last updated" date. We encourage you to review this Policy regularly.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your rights, please contact us at:

Pipevia
2578 Broadway, New York, NY 10025-8844, United States
Phone: (206) 672-4364
Email: contact@pipevia.com